Course
Time
80 mins
Using the Customer Success App
Learn the ins and outs of the Cloud Coach Customer Success app, designed to manage and optimize customer success processes with tools that track and enhance customer interactions and health metrics.
Cloud Coach Tiers
Enterprise
Course Content
Customer Success App Overview
Account Overview and Navigation
Account Scorecard, Scorecard Processes, and Metrics
Account Journey
Cross Account View and Customer Segments
Account Meetings and Close Meeting Process
Account Stakeholders
Account Goals and Documentation
Account Action Items
Account Projects
